Our team is working really hard to ship all orders out as soon as possible.
Orders ship priority mail, which can take 2-3 days to arrive depending on the postal service in your area.
We all know the feeling we all get when we click the "Complete Order" button and 2 DAYS later like “Where's my order?”
We are as elated as you are to see you in our hot styles you just bought. This is why we strive to get your order out as quickly as possible.
As communicated on our home page order processing is delayed due to measurements taken to prevent the spread of Covid-19.
Please note, LUX RUNWAY BOUTIQUE is not responsible for any delays caused by USPS or the other shipping carriers we work with, especially during high volume HOLIDAY SEASONS ( Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day & New Years Day. )
Furthermore, items purchased with estimated shipping dates/ pre orders, are subject to varying shipping times per the item description and Pre-Order Policy.
We do not ship Saturdays, Sundays, or holidays.
Our office, warehouse, and couriers will be unavailable during the following public holiday dates: Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day & New Years Day.
Any orders placed on these days, or AFTER cut-off on the day before, will be PROCESSED the following business day.
Please allow a few more days for delivery during this high volume season to avoid disappointment.
We will continue to ensure your Lux Runway Boutique order gets to you as soon as possible, however, we do appreciate your patience!
Canada & United Kingdom Shipping
You are responsible for ALL customs fees.
Pre-Order Policy.
Items purchased on PRE ORDER are subject to delivery between 1-2 weeks of the estimated shipping date that is provided in the items description at time of purchase.
Having a Pre-Order item amongst other items in your order will hold back the delivery of your ENTIRE order.
Email us at support@runwayluxedoll.com if you would like to arrange a split of the order. (Item must be $200+ to split and ship separately)
Please note: estimated shipment dates included in the description of items are approximate and subject to change.
Possible Delays
COVID -19 USPS/ INTERNATIONAL DELIVERY UPDATES:
Delay in Service Guarantee effective Oct 1, 2020.; Domestic USPS, and our international service estimated delivery windows are now being affected. Sadly, we cannot control shipping carrier delays.
Tracking updates may take an additional 5-7 business days to update. Please be aware before placing an order.
Delays are possible during our Holiday and Sale Season. Please keep in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
Tracking My Order
Standard shipping on domestic items is 7-10 business days from order date. This includes our 5-7 business days for processing plus 2-3 business days for delivery.
DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS.
All orders IN STOCK leave our facility in 1-2 business days (this is determined by volume) Once it has been shipped out, you will receive a tracking number via E-mail automatically.
To track your order please use tracking number emailed to you once your order has been shipped.
If your tracking number does not work visit www.usps.com to manually input your tracking number.
Missing Your Order?
1. File Claim with USPS
2. File police report
3. Wait for USPS investigation results.
LUX RUNWAY BOUTIQUE IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
CUSTOMER(S) ASSUMES ALL RESPONSIBILITY ONCE A CONFIRMATION NUMBER IS ISSUED.
PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES.
SHIPPING ADDRESSES CANNOT BE UPDATED ONCE TRACKING HAS BEEN ASSIGNED.
CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE SENT BACK.
RETURN TO SENDER
If this occurs, when it arrives we will reach out to have you reconfirm the address to get it back out to you.
We would be glad to resend an order back to customers but unfortunately customers will have to cover the re shipping charges of $9.
ORDERS SENT BACK AS "UNCLAIMED", "UNABLE TO FORWARD" OR AS "RETURN TO SENDER" ARE SUBJECT TO A $15 RE SHIPPING FEE.
You will receive a invoice for RE shipping.
Once it is paid, we will reship the item.
