How long does it take to process my order?

  • Domestic orders can take approximately 7-10 Business Days to be processed and shipped this excludes weekends, and Holidays.
  • Holiday Season orders will include additional processing time.
  • International orders can take approximately 15 Business Days to be received as your package will need to be handled and passed through your country's Customs.
  • Orders over $250 signature will be required!

Can I order by phone?

  • Unfortunately, we do not process any orders by phone. All orders must be placed directly on our website.

What Payment Methods does Lux Runway Accept?

We accept the following forms of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • AfterPay
  • Amazon Pay
  • Apple Pay

How can I track my order?

  • You can track your order by visiting www.USPS.com 
  • Enter your tracking number in the search field (Please be advised: a tracking number is only sent to your email address once we have prepared your package for shipment and delivery).
  • Please allow 24-48 hours for your tracking information to be updated on the www.USPS.com site from the time you receive your tracking information email from our team.

I Haven't received my order, What should I do?

  • Should you not receive your package, please contact our team at customercare@runwayluxdoll.com

I need to cancel my order, what do I do?

  • Since we do our best to ensure you will receive your package as promptly as possible, we are unable to cancel or make any changes to your order once it has been successfully placed. 

What Shipping method is used?

  • We ship our packages via USPS.